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This category will be awarded to the best innovative service. The submission should demonstrate innovative thinking, and/or process improvement, latest technology utilization/technology trends/emerging technologies, in implementing the service. It could be a digital solution, process improvement, service that brings change and value for the targeted users driven from its innovation, and/or a technology used in such a way that it broadens the dimensions of the business through its implementation by a government entity.

Best Innovative Service will be evaluated based on the following criteria: 

  • Idea of the service
  • Innovative thinking
  • Technology
  • Objectives and Values
  • Quality of service
  • Transactions’ volume of the service
  • Utilization rate
  • User experience and ease-of-use (if applicable)
  • Customer Satisfaction

Submit your entry