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This category is awarded to the best portal or website in terms of content, service offering, usage, design, functionality, accessibility, and user experience. 

Best Government Portal or Website will be evaluated based on the following criteria:

  • Website or portal service offering and outcome
  • Customer experience
  • Accessibility and standards
  • Analytics and usage
  • Transactions’ volume 
  • User experience and ease-of-use
  • Technology aspects
  • Quality
  • Customer Satisfaction

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